Bed and Breakfast at Holbeton, near Plymouth

Terms and Conditions

Thank you for choosing to make a booking at The Ivy Barn B &B. By making a booking you are entering into a binding agreement with us.

As The Ivy Barn is a small family run establishment, we are unable to offer room service and there is no night porter facility.

Deposits
A non refundable deposit of £30.00 per room, per night is requested at the time of booking. We confirm every booking via e-mail (by post if requested).

Cancellations
There are often very good reasons why cancellations are made and all we ask is that you give us at least 48 hours notice.
If a cancellation is made outside of 48hrs of your arrival date you will be charged the amount paid for the deposit.
If a cancellation is made within 48hrs of arrival or you fail to turn up the full value of your stay will be charged to the card details you have supplied. No refunds will be given for early departures.
In any of the above cases except a ‘no show’ if we are able to resell the booking/room/s, only the deposit will be taken, any balance payments made will be refunded .


Non-availability of Accommodation
We would only cancel your reservation if your accommodation was unavailable for reasons beyond our control.  We would, however, attempt to offer you alternative accommodation.  If this was not possible, or unacceptable to you, then we would refund all monies paid by you for the reservation.  Our liability would not extend beyond this refund.

Method of Payment
The balance outstanding on the booking is to be paid prior to departure from The Ivy Barn by cash, or credit/debit card, please note a small surcharge applies for payments made with credit cards; no surcharge applies for debit cards. Cheques are not acceptable.

Check-in time - is between 15:00 and 21:00, earlier or later by arrangement only. We do request an approximate arrival time at the time of booking. Arrival before or after these times is by prior arrangement. Please contact us directly if you require an earlier time to check-in to ensure that there is someone to greet you or are you are likely to arrive after 21.00. Out of consideration to all of our other guests who are coming to us for a peaceful and relaxing escape we prefer that check-in is before 21.00.

Departure
Guests are requested to check out of their rooms by 10.30am on the day of departure, unless otherwise arranged. We reserve the right to charge any guest, who has not vacated their room by this time, a subsequent night at the appropriate daily tariff. We are happy to safely store luggage if your planned departure time from The Ivy Barn is later in the day.


Breakfast
Breakfast is served from 8.30am until 9.30am in the Breakfast Room, earlier by arrangement. In the interest of Hygiene we do not allow Dogs in the Breakfast Room at breakfast or hot take-away food to be consumed within the rooms.

Special requirement
If there are any special dietary requirements we should be grateful if you can advise us of this when making the booking so that we can make the necessary arrangements if we are able. If there are any mobility difficulties please note that there is an outside stairs to the breakfast room.

Children
Well behaved children are very welcome at The Ivy Barn, accompanied by a responsible adult/guardian. There is no charge for children under the age of 3 years if bringing your own travel cot.

Parking
The Ivy Barn has a free car park. Guests are asked to park in this rather than the Pub car park.
We have space in our car park for 6 cars but ask all guests to consider others when parking. In busy periods, particularly when there is an event in the village, we will leave a cone out to stop non guests from parking in our car park. Please therefore move one of the cones so that you can park in our car park.


Damages and Breakages
Please take care whilst staying at our property. We kindly ask guests to report any damage to fixtures and fittings as soon as it occurs as this will help ensure that repairs, replacement or cleaning works are carried out immediately and may help reduce the risk of further damage.  Whilst we understand that accidents happen, we do reserve the right to charge for any cleaning or replacement costs.

Liability
The management will not accept responsibility for any valuables lost or mislaid unless handed in for safe custody. The free, off road, car parking spaces are for patrons use, but we take no responsibility for any damages or losses incurred to vehicles in the car park, or property contained therein. Guests are reminded to take the usual precautions and not leave any valuables or other items on show in their vehicles. Our total liability to you is limited to the price of the booking and under no circumstances will we be responsible for any indirect or special damages.

Smoking
Due to the changes in law on smoking we have a strict non-smoking policy, this includes smoking with your head/arm or any part of your body out of the window which is prohibited. Guests will be asked to leave if suspected of smoking in any part of the building. Payments must be made in full with no refunds available and in addition a £100.00 surcharge will be made towards the cost of deep cleaning and deodorizing of the room. The £100 fee will be charged to the card details supplied to us.

Holiday Insurance
We advise our guests to take out holiday insurance in order to cover any unforeseen events. In the event of the possibility of a cancellation the balance payment may be recoverable via your insurance policy. Travel insurance

Dogs
Well-behaved dogs are welcome at The Ivy Barn. After all, even the dog needs a holiday and a good long walk enjoying the sights (and smells) of the beautiful South Hams countryside can be just what you both need to relax and unwind. We would appreciate it if you contact us beforehand if you have not already informed us that you will be bringing your dog/dogs. Dogs will be charged at £7.00 per dog per night. Please note that dogs are not allowed in the Breakfast room and that there are cats on site.
Please do not leave your dog(s) unattended unless you are on-site and contactable, and have also made reception aware.
As your dog’s owner, you are responsible for cleaning any dog poop immediately.
Dogs are not allowed on any furniture inside the accommodation.
Bedrooms will be checked following your departure. If soiled, we may need to charge for additional cleaning.
Finally, we ask you to please respect other guests in the building and keep your dog(s) under control at all times.

Use of Wi-Fi
The provision of Wi-Fi services (excluding some restricted sites) are provided free of charge. However, we ask that due care and consideration is given to the amount and time taken downloading data and that all sites visited are of legal status only. Any downloads will be the sole legal responsibility of the operator. For safety purposes laptops should be turned off when left unattended.

Privacy Policy and Data Protection
Any data collected during the course of a booking enquiry or a booking will be stored on our computer/s. We would like to be able to contact you from time to time about promotions and offers – please let us know if you would prefer us not to do so. We may process the information that you provide to us for the purposes notified by us to the Information Commissioner. By making a booking and an enquiry you consent to this processing of information. Please be assured that no personal data will ever be supplied to third parties.





Access Statement and Fire and Safety for The Ivy Barn Bed and Breakfast

INTRODUCTION
We aim to try and cater for all the needs of all guests who visit our six bedroom Bed and Breakfast where practicable. The following statement is a summary of our provision and is for guidance only. Dimensions/times etc are all approximate. If you have any questions you wish to ask which are not answered in the statement please do not hesitate to contact us at The Ivy Barn.

Pre Arrival
Ivybridge train station is approximately 30 minutes away by car.
Plymouth railway station is approximately 30-40 minutes by car depending upon the traffic.
Brochures and menus can be provided in large print by prior arrangement.
The Ivy Barn Bed and Breakfast can be contacted via phone:44(0) 1752 830484, 07917100521
or email: theivybarn@gmail.com

Arrival and Car Parking Facilities
The Ivy Barn is located between The All Saints Church and The Mildmay Colours Inn.
There is parking at The Ivy Barn and during the busy season we put cones out to reserve a space for our guests.
The car park can accommodate a maximum of 6 cars.
The surface of the carpark is tarmac but there are some pot holes on the entrance to the carpark which is shared with the Mildmay Colours Pub and three residences.
Cars are parked at their owners risk.
Entry and exit to the car park is the responsibility of each car owner and driver. Please drive slowly in and out of the car park.
The reception is upstairs and guests are asked to leave their luggage in the car until after check in.
The reception is accessible via a stone stair case. There are two set of stairs that guests can choose to go up to the reception. One which goes up by the outside wall to the building with a metal bannister .This has 9 steps and the risers vary between 18 and 22cms. The other stair case has a wooden bannister and the first step has a riser of 9 ½ cms and the rest are 18/18 ½ cms.There is a gate at the top of the garden with a door bell on the left hand side. There is a short walk via a gate to reception.
There are lights by the outside stairs and reception which are motion sensored and lights outside the bedrooms which are all motion sensored.
We can assist guests with their luggage if required.

Entrance to Reception and the Breakfast Room
The front door has one step with 23cms riser.
The reception room has a laminate floor and there is a carpet in the breakfast room.

Entrance to the Bedrooms
The bedrooms are accessed via the car park.
The doors to each of the bedrooms are 81 ½cms wide.
There is a step into Bedroom 1 with a 19 ½cm riser.
There is a step into Bedroom 2 with a 18cm riser.
There is a step onto a patio area outside of Bedroom 3 with a riser of 16cms and a step into Bedroom 3 with a riser of 18cms.
There is a step to a covered entrance to Bedrooms 4 and 5 with a riser of 17cms.
There are two steps into Bedroom 6 with a maximum riser of 13½ cms and there are stairs to the first floor in this room where the bathroom is located.
There is a Lino floor in Room 3 and carpets in the other rooms except the bathrooms which have Lino floors.
There is a shower in bedrooms 2 and 5 and ensuite bath/showers in the other rooms.
There are no grab rails in any of the bathrooms.
The rooms are not suitable for wheel chair access.
A non slip bath mat is provided in each room.

Fire Safety
We take guests safety very seriously and have carried out a Fire Assessment for the premises. We have a Fire Alarm system that is tested regularly and there are very sensitive smoke detectors in each room. We advise guests not to leave their electronic equipment on charge on the beds and check rooms daily. We have portable Fire Extinguishers outside rooms 1 and 2.
There is also emergency lighting on the premises.

Other legal requirements
We hold a PRS licence as there are TVs in all of the guests rooms. PRS pays royalties to its members when their works are: broadcast on TV or radio, performed or played in public, whether live or through a recording, streamed or downloaded
As all rooms have a TV we hold a Hotel TV licence.
A MPLC licence is required where there is any broadcast via a TV programme or a film is shown in any location outside of the home in a public area. However as we do not have a communal lounge for guests we do not require such a licence.

Rik, our Chef holds a level 2 Food Safety and Hygiene for catering certificate and our business is registered with the Local Council.


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